More Help From Inside CORE

We’re excited to introduce a new way to get help in CORE ELMS, CompMS, MyCred, and Readiness, all without leaving the platform. 

With the new In-Product Support, students, faculty, preceptors/ supervisors, and administrators can: 

• Submit support tickets instantly from the Help icon (?) in the bottom-right corner of your CORE account. 

• Access answers faster with our Knowledge Base. 

• Rely on CORE’s dedicated support team for personalized help when it’s needed most. 

This update means you no longer need to use the old support form; submitting tickets within CORE is now the fastest way to reach us.

What to Expect When You Use It

• Confirmation in real time: Once you submit a ticket, you’ll see a green success banner right on your screen.

• Email follow-up: You’ll also get an automatic confirmation email (from Zendesk) with your ticket number so that you can track progress easily.

• Self-service support: Our Knowledge Base will be available directly inside CORE, so you can often find answers without needing to submit a ticket.

This new in-product support experience is designed to help you get the support you need,  with fewer clicks and less hassle.

Look for the new Help icon in your CORE ELMS account on September 5th, 2025! You'll also find the help icon live in CORE CompMS, READINESS, and MyCred between September 8-17th.