Texting Functionality in ELMS
Key Features
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Further elevate the student experience (students PREFER to be texted, and is their primary communication channel).
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Improve departmental efficiency (helps your team save time/get time back in your day by easily sending quick mass communication).
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Enhance communication (texting will improve message read-rates and will be appreciated by both your students and preceptors).
How CORE Clients Are Improving Communication with Text Messaging
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"Palm Beach Atlantic School of Pharmacy leans into SMS through the ELMS messaging center, improving student communication and increasing read-rates."
Palm Beach Atlantic School of Pharmacy
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"Florida Agricultural and Mechanical University, College of Pharmacy and Pharmaceutical Sciences, Institute of Public Health enhances the student and preceptor experience by leveraging CORE's Text Functionality to get important messages sent straight to their phones."
Florida Agricultural and Mechanical University, College of Pharmacy and Pharmaceutical Sciences, Institute of Public Health
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"Lake Erie College of Osteopathic Medicine SOP boosts student response rates with CORE’s Text Functionality, ensuring messages are delivered swiftly and effectively."
Lake Erie College of Osteopathic Medicine SOP
Frequently Asked Questions
Is there an annual charge?
Text Messaging in ELMS is an optional add-on module that is available for an annual fee.
What is the maximum amount of texts we can send?
There is no limit currently, however, we reserve the right to set a limit in the future.
Does CompMS or READINESS have Texting?
No, CompMS and READINESS do not have texting functionality at this time.
Is there a character limit for text messages, and if so, what's the limit?
Yes, the character limit is currently set at 160 characters. Text alerts include the message's subject and a link to the full message, and both count towards the character limit. If the subject and link exceed this limit, the subject will be truncated.
Where can students expect to see their messages?
Student messages will appear based on the settings configured in the Messaging Center in ELMS. All messages must go through the Messaging Center for tracking purposes.
Can we text Preceptors and ELMS Admins?
Yes, you could send to either user, assuming that the user has opted in.
Can students respond to texts? If so, where do those responses go?
We currently do not have anything set up to receive text messages. At this time, text messages are only outgoing.
Do we need to “Opt In” our students? What is the process?
Yes, students need to be opted-in
i. In the messaging center, there is a setting to send the recipients of the message a link to update their Text Messaging Opt-In Settings.
ii. Users of any account type can change their opt-in settings from their account information page.
Will admins be alerted if a text fails due to an incorrect number, similar to email bounce-backs?
Currently, there are no alerts for this scenario. However, if a text fails to send due to an invalid number, a warning icon will appear on both the Messaging Center recipients list and the recipient's popup on the Messaging Center home page.